Refund policy

Return and Refund Policy

At FurFree, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us so we can help.

RETURNS
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please contact us before sending any item back.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive the wrong item, contact us with your order number and photos of the item. We will review the issue and help arrange an appropriate solution.

REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, or applicable law requires otherwise.

HOW TO CONTACT US
For return or refund requests, contact us through the contact page on tryfurfree.com and include your order number.

We reserve all rights available under applicable consumer protection laws. Nothing in this policy limits any rights that cannot legally be excluded.